Supreme Internetworks Return and Refund Policy

Effective Date: 15/09/2024

At Supreme Internetworks, we strive to provide our customers with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund policy outlined below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of purchase (receipt or invoice) is required.
  • Returns must be made within 3 days from the date of purchase.

2. Non-returnable Items

Certain items are not eligible for return, including but not limited to:

  • Software with broken seals.
  • Downloadable software products.
  • Products that have been damaged after purchase due to misuse, negligence, or accidents.
  • Items marked as “Final Sale” or “Non-returnable.”

3. Return Process

To initiate a return:

  • Contact our customer service team at [ phone number 0711 664 906, email: sales@supremenetworks.co.ke] to request a Return Merchandise Authorization (RMA) number.
  • Pack the item securely in its original packaging, including all accessories, manuals, and any other items included at the time of purchase.
  • Ship the item to Supreme Internetworks, [Along kimathi street, corner house mezzanine 3 wing b shop B8 ], Nairobi, Kenya. The customer is responsible for shipping costs for returns unless the item was defective or shipped in error.

4. Refunds

Once we receive your item, we will inspect it and notify you of the status of your return. If your return is approved, we will initiate a refund to your original method of payment. Refunds may take up to 3 business days to process, depending on your payment provider.

Refunds will not include any shipping charges incurred during the original purchase or the return process unless the item was defective or incorrectly shipped.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact our customer service team.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

  • Check with your bank or credit card company, as there may be processing delays.
  • If you’ve done this and still have not received your refund, please contact us at phone number 0711 664 906, email: sales@supremenetworks.co.ke for assistance.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 48 hours of receiving the product. We will arrange for a replacement or a refund, including any applicable shipping charges.

8. Custom Orders

Custom or special orders are not eligible for return or refund unless they are defective.

9. Contact Information

For any questions related to returns and refunds, please contact us at:

  • Email: sales@supremenetworks.co.ke]
  • Phone: 0711664906
  • Address: Supreme Internetworks, Nairobi, Kenya

We value your business and are committed to ensuring your satisfaction. Thank you for shopping with Supreme Internetworks.