Supreme Internetworks Warranty and Support Policy

Effective Date: 15/09/2024

At Supreme Internetworks, we are committed to providing high-quality products backed by reliable support. Our warranty and support policy ensures that our customers receive the appropriate coverage for their purchases. Please read the following to understand the terms of our warranty and support.

1. Warranty Coverage

All products sold by Supreme Internetworks are covered by the manufacturer’s warranty. The terms, conditions, and duration of the warranty are determined by the respective manufacturer of the product. Supreme Internetworks does not offer an independent warranty beyond what is provided by the manufacturer.

Manufacturer’s warranty may cover:

  • Manufacturing defects
  • Hardware malfunctions
  • Other issues as specified by the manufacturer

Warranty exclusions and limitations are subject to the manufacturer’s policies, and customers are advised to consult the manufacturer’s warranty documentation for specific details.

2. How to Claim a Warranty

If you experience an issue with a product purchased from Supreme Internetworks that is covered under the manufacturer’s warranty, please follow these steps:

  1. Contact Supreme Internetworks Support
    Get in touch with our customer service team via email or phone to initiate the warranty claim process. We will guide you on how to proceed with the manufacturer’s warranty claim.
  2. Provide Proof of Purchase
    Ensure that you have the original receipt, invoice, or proof of purchase readily available as this will be required by both Supreme Internetworks and the manufacturer for any warranty claims.
  3. Follow Manufacturer’s Instructions
    We will direct you to the appropriate manufacturer’s service center or support platform. The manufacturer may require you to ship the product to their facility for repair or replacement.

3. Warranty Exclusions

The following are not covered by the manufacturer’s warranty:

  • Products that have been damaged due to misuse, accidents, or negligence.
  • Products that have been modified, repaired, or altered by anyone other than the authorized manufacturer’s service centers.
  • Consumable parts such as batteries, cables, or accessories, unless specifically covered by the manufacturer’s warranty.
  • Software issues not covered under the manufacturer’s terms.

For full details on exclusions, refer to the specific product’s manufacturer warranty documentation.

4. Support Services

a. Technical Support
Supreme Internetworks provides basic technical support for products purchased from us. If you require assistance with installation, setup, or troubleshooting, our support team is available via phone, email, or chat.

b. Third-Party Support
For advanced technical support beyond basic troubleshooting, customers may need to contact the manufacturer’s support team. We can assist you in connecting with the relevant manufacturer if necessary.

5. Limitations of Liability

Supreme Internetworks is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use products sold, except where such limitations are not allowed by law. Our liability is limited to the amount paid for the product.

6. Out-of-Warranty Service

For products that are no longer under warranty, Supreme Internetworks may assist you in locating third-party repair services or help you connect with the manufacturer’s out-of-warranty service options. Any costs incurred for out-of-warranty repairs are the responsibility of the customer.

7. Contact Information

For any questions or support requests regarding warranty claims or technical support, please contact us at:

  • Email: [sales@supremenetworks.co.ke]
  • Phone: 0711664906
  • Address: Supreme Internetworks Nairobi, Kenya

Thank you for choosing Supreme Internetworks. We are dedicated to ensuring your satisfaction and will work closely with the manufacturers to ensure your products are covered and supported.